ELEGANT CRAFT SDN. BHD. (Registration No. 202601022014 (1684111-T)) (“Elegant Craft”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, make an enquiry, place an order or otherwise interact with us.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
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Name
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Telephone number
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Email address
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Billing and delivery address
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Order and purchase information
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Payment-related information
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Enquiries, feedback and communications with us
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Any other information you choose to provide
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited and website usage information.
2. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Arrange delivery or collection of products
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Respond to enquiries and customer service requests
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Process payments and transactions
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Communicate with you regarding your orders
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Improve our products, services and website
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Maintain business and transaction records
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Detect or prevent fraudulent or unauthorized activities
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Send promotional or marketing communications where permitted by law or with your consent
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Comply with applicable legal and regulatory requirements
3. Disclosure of Personal Information
We do not sell or rent your personal information.
Where necessary, we may disclose your information to trusted third parties involved in operating our business, such as:
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Courier and delivery service providers
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Payment gateways and financial institutions
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Website hosting and technology service providers
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Marketing or analytics service providers
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Professional advisers, auditors or accountants
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Government authorities or regulators where required by law
These parties may only receive information that is reasonably necessary for them to perform their respective services.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance your browsing experience.
You may disable or manage cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.
5. Marketing Communications
Where you have provided your consent or where otherwise permitted by applicable law, we may contact you regarding promotions, products, offers or updates from Elegant Craft.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.
6. Protection of Your Information
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet our business requirements and comply with legal, accounting or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
8. Access and Correction of Personal Information
Subject to applicable law, you may request access to personal information we hold about you or request that inaccurate or incomplete information be corrected.
You may also contact us regarding the use of your personal information or to withdraw consent where applicable.
Requests can be submitted using the contact details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of those third parties.
We encourage you to review their respective privacy policies before providing personal information.
10. Personal Data Protection
We process personal information in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (Act 709) and applicable amendments, regulations and guidelines.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable legal requirements.
Any updated version will be published on this website with the revised “Last Updated” date.
12. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
ELEGANT CRAFT SDN. BHD.
Registration No.: 202601022014 (1684111-T)
No. 6212, Ground Floor, Jalan Ong Yi How,
13400 Butterworth, Pulau Pinang, Malaysia
Email: elegant_craft@outlook.com