Thank you for shopping with ELEGANT CRAFT SDN. BHD. We aim to process and deliver your orders as efficiently as possible.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
During promotional periods, festive seasons or periods of high order volume, processing may take slightly longer.
2. Shipping Area
We currently deliver to addresses within Malaysia, subject to courier service availability.
Certain remote or restricted areas may require additional delivery time or shipping charges.
3. Estimated Delivery Time
Estimated delivery times after dispatch are generally:
Peninsular Malaysia: 2–5 business days
Sabah & Sarawak: 5–10 business days
Delivery times are estimates only and may vary depending on the courier, destination, weather, public holidays and other circumstances beyond our control.
4. Shipping Fees
Shipping charges, where applicable, will be displayed during checkout or communicated to you before your order is confirmed.
Shipping fees may vary depending on the delivery location, parcel size, weight and products ordered.
5. Order Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for the courier’s tracking system to update after receiving your tracking number.
6. Delivery Information
Customers are responsible for providing complete and accurate delivery information.
Please ensure that your:
Recipient name
Contact number
Delivery address
Postcode
are correct before confirming your order.
ELEGANT CRAFT SDN. BHD. will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. Failed or Unsuccessful Delivery
If a parcel is returned to us due to an incorrect address, unsuccessful delivery attempts, refusal of delivery or failure to collect the parcel, additional shipping fees may apply for redelivery.
8. Damaged or Missing Parcels
If your order arrives damaged or if any item is missing, please contact us as soon as possible after receiving your parcel.
Please provide your order details together with clear photographs or videos of the parcel, packaging and affected product so that we can review the issue.
9. Delivery Delays
Once an order has been handed over to the courier, delivery schedules are generally managed by the courier service provider.
While we will make reasonable efforts to assist with delivery issues, we cannot guarantee exact delivery dates or be held responsible for delays caused by circumstances outside our reasonable control.
10. Contact Us
For shipping enquiries, please contact:
ELEGANT CRAFT SDN. BHD.
Registration No.: 202601022014 (1684111-T)
No. 6212, Ground Floor, Jalan Ong Yi How,
13400 Butterworth, Pulau Pinang, Malaysia
Email: elegant_craft@outlook.com